FAQ's

Fitment information comes from the manufacturers and is a guide, not a guarantee. Before you order, confirm that the part fits your specific vehicle, including year, model, sub-model, engine, drivetrain and any prior modifications.

Email us at sales@vaelorperformance.com before you order and we will help you check. We would much rather answer a question than process a return.

Performance parts should be installed by a qualified technician following the manufacturer's instructions. Installing aftermarket parts may also affect your vehicle manufacturer's warranty, so check with your dealer if that matters to you.

Not necessarily. Some parts are intended for racing or off-road use only and are not legal on public roads in some or all jurisdictions. Certain parts are also not CARB-exempt and may not be legal for sale or use on pollution-controlled vehicles in California or in states that follow California emissions standards. It is the customer's responsibility to know and follow the emissions laws where the vehicle is registered and driven. See our Terms & Conditions for details.

The payment options available to you are shown at checkout. Prices are listed in U.S. dollars.

Your order is released to the warehouse once your payment clears.

We ship within the United States. If you are outside the U.S., email sales@vaelorperformance.com before placing your order so we can confirm whether we can ship the part to you and what it will cost.

Our parts ship from a network of manufacturer and distributor warehouses across the country, so handling time varies by brand and by part. You will receive a shipping confirmation with tracking as soon as your order leaves the warehouse. Delivery estimates at checkout are carrier estimates, not guarantees, and weather, carrier delays and manufacturer backorders can extend them. If a part is backordered, we will email you with the expected date and your options.

An order with parts from more than one manufacturer may arrive in separate shipments, on different days, with separate tracking numbers. You are not charged extra for this.

Full exhaust systems, body panels, wheel and tire packages and similar oversized items often ship by LTL freight rather than parcel. Freight carriers deliver curbside, call ahead to schedule delivery, and require someone to be present to sign. Please inspect freight shipments before signing and note any damage on the delivery receipt.

Please double-check your address at checkout. We cannot reroute a package once it has shipped, and re-delivery charges on packages returned to us because of an incorrect address are the customer's responsibility.

You have 30 days from the delivery date to request a return. Parts must be unused, uninstalled, free of any signs of installation or test fitting, and returned in their original packaging with all hardware, instructions and accessories. Parts that have been installed, modified, powder coated, painted or otherwise altered cannot be returned. We do not charge a restocking fee. Full details are on our Shipping & Returns page.

Email sales@vaelorperformance.com with your order number and the part you would like to return. We will reply with a Return Merchandise Authorization (RMA) number and the correct return address. Returns sent without an RMA number may be refused or delayed.

The customer pays return shipping, except where the part arrived damaged, was defective, or we shipped the wrong item. In those cases we cover return shipping and arrange the label. We recommend a trackable, insured service, because we cannot refund a return that does not reach us.

Once your return arrives and passes inspection, we will refund your original payment method, normally within 5 business days of inspection. Your bank or card issuer may take additional time to post it. Original shipping charges are refunded only where the return is the result of our error.

Please inspect your shipment when it arrives. Report shipping damage, missing items or incorrect parts to sales@vaelorperformance.com within 5 business days of delivery, with photos of the packaging and the part.

Manufacturer warranties apply to the parts we sell and are administered by the manufacturer. Contact us and we will help you open a claim with them.

Yes. We work with independent repair and performance shops, dealerships, fleet operators, motorsport teams and resellers. See our Wholesale Sales page for how to apply.

Email sales@vaelorperformance.com or use our contact page. Our address is 1172 Wheaton Ave, Troy, MI 48083, United States.