Shipping & Returns

Shipping

Where we ship

We ship within the United States. If you are outside the U.S. and would like to order, email sales@vaelorperformance.com before placing your order so we can confirm whether we can ship the part to you and what it will cost.

Processing time

Orders are released to the warehouse once payment clears. The parts in our catalog ship from a network of manufacturer and distributor warehouses across the country, so handling time varies by brand and by part. You will receive a shipping confirmation with tracking as soon as your order leaves the warehouse.

Delivery estimates

Any delivery estimate shown at checkout or in your confirmation is an estimate provided by the carrier, not a guarantee. Weather, carrier delays and manufacturer backorders can extend it. If a part is backordered we will email you with the expected date and your options.

Large and freight items

Full exhaust systems, body panels, wheel and tire packages and similar oversized items often ship by LTL freight rather than parcel. Freight carriers deliver curbside, call ahead to schedule delivery, and require someone to be present to sign. Please inspect freight shipments before signing and note any damage on the delivery receipt.

Multiple shipments

An order containing parts from more than one manufacturer may arrive in separate shipments, on different days, with separate tracking numbers. You are not charged extra for this.

Addresses

Please double-check your shipping address at checkout. We cannot reroute a package once it has shipped, and re-delivery charges on packages returned to us because of an incorrect address are the customer's responsibility.

Returns & Refunds

Return window

You have 30 days from the delivery date to request a return. Requests made after 30 days cannot be accepted.

Condition

Returned parts must be unused, uninstalled, free of any signs of installation or test fitting, and returned in their original packaging with all hardware, instructions and accessories included. Parts that have been installed, modified, powder coated, painted or otherwise altered cannot be returned.

How to start a return

Email sales@vaelorperformance.com with your order number and the part you would like to return. We will reply with a Return Merchandise Authorization (RMA) number and the correct return address. Returns sent without an RMA number may be refused or delayed.

Return shipping

Return shipping is paid by the customer, except where the part arrived damaged, was defective, or we shipped the wrong item. In those cases we cover return shipping and arrange the label. We recommend a trackable, insured service: we cannot refund a return that does not reach us.

Restocking fees

We do not charge a restocking fee.

Refunds

Once your return arrives and passes inspection we will issue a refund to your original payment method, normally within 5 business days of inspection. Your bank or card issuer may take additional time to post it. Original shipping charges are refunded only where the return is the result of our error.

Damaged or incorrect items

Please inspect your shipment on arrival. Report shipping damage, missing items or incorrect parts to sales@vaelorperformance.com within 5 business days of delivery, with photos of the packaging and the part.

Items we cannot accept

  • Installed or used parts
  • Custom or made-to-order items
  • Electrical components once installed
  • Parts damaged during installation
  • Items returned without their original packaging
  • Gift cards

Warranties

Manufacturer warranties apply to the parts we sell and are administered by the manufacturer. Contact us and we will help you open a claim with them.

Questions

Email sales@vaelorperformance.com.