Shipping policy

Where we ship

We ship within the United States. If you are outside the U.S. and would like to order, email sales@vaelorperformance.com before placing your order so we can confirm whether we can ship the part to you and what it will cost.

Processing time

Orders are released to the warehouse once payment clears. The parts in our catalog ship from a network of manufacturer and distributor warehouses across the country, so handling time varies by brand and by part. You will receive a shipping confirmation with tracking as soon as your order leaves the warehouse.

Delivery estimates

Any delivery estimate shown at checkout or in your confirmation is an estimate provided by the carrier, not a guarantee. Weather, carrier delays and manufacturer backorders can extend it. If a part is backordered we will email you with the expected date and your options.

Large and freight items

Full exhaust systems, body panels, wheel and tire packages and similar oversized items often ship by LTL freight rather than parcel. Freight carriers deliver curbside, call ahead to schedule delivery, and require someone to be present to sign. Please inspect freight shipments before signing and note any damage on the delivery receipt.

Multiple shipments

An order containing parts from more than one manufacturer may arrive in separate shipments, on different days, with separate tracking numbers. You are not charged extra for this.

Addresses

Please double-check your shipping address at checkout. We cannot reroute a package once it has shipped, and re-delivery charges on packages returned to us because of an incorrect address are the customer's responsibility.

Returns

Returns are governed by our refund policy.